호텔기업의 혁신동인유형에 따른 종사원의 서비스품질혁신이 직무몰입 및 혁신성과에 미치는 영향
The Effects of Employees' Service Quality Innovation based on the Innovation Driver Types on Job Involvement and Innovation Performance in the Hotel Industry
The purpose of this study is to test the structural relationships of innovation driver types, service quality innovation, job involvement and innovation performance in the Hotel industry. To accomplish the study goal, a field survey was conducted by the employees in the Deluxe Hotel in Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS(12.0) and AMOS(6.0). The results of this study could be summarized as follows; First, all of the leadership, innovative culture, resource support positively affect on the level of hotel employees' service quality innovation and the level of job involvement. Second, leadership has a significantly positive effect on the employees' innovation performance. Third, service quality innovation has a positive effect on the employees' job involvement and innovation performance. At the last chapter, the paper concludes with discussions and the managerial implications for the effective industries policies.
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