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사회복지직 공무원의 직무성과에 영향을 미치는 요인에 관한 연구 원문보기

  • 저자

    최혜숙

  • 학위수여기관

    경상대학교 행정대학원

  • 학위구분

    국내석사

  • 학과

    사회복지학과 사회복지

  • 지도교수

  • 발행년도

    2014

  • 총페이지

    v, 77 p.

  • 키워드

    사회복지직공무원 직무성과;

  • 언어

    kor

  • 원문 URL

    http://www.riss.kr/link?id=T13534287&outLink=K  

  • 초록

    The objective of this study was to analyze the individual factor and environmental factor influencing the job performance of social workers in public sector to improve the quality of living for the recipients of social welfare service and investigate the extent of influence on job performance in order to contribute to the achievement of high quality social welfare services based on the improvement of work environment for social workers in public sector at the administrative organizations of local governments. For that, three 6th-grade officers, five 7th-grade officers, and four 8th and 9th-grade officers were sampled by occupational post from 12 social workers in public sector at Goseong-gun, Gyeongsangnam-do for the purposive sampling. In relation to the research methodology, the explanation was provided with respect to the progress of interview based on the research theme and semi-structured interview sheet in the first interview. The second interview was carried out from March 5, 2014 to April 25, 2014, and the transcripts of tape recording were analyzed by BIQR(Basic Interpretive Qualitative Research). The factor influencing the job performance of social workers in public sector included the individual attributes, occupational efforts and sense of mission, consideration of changing the job, etc., which fell under the category of individual factor. The environmental factor included the workload, organization and manpower operation, expectation for promotion, motivation policy, interpersonal relationship with superiors, remuneration, etc., which were investigated through in-depth interview. The individual factor and environmental factor influencing the job performance of social workers in public sector were analyzed. The results of analysis suggested that the individual attributes(professional ability), occupational efforts and sense of mission, consideration of changing the job, interpersonal relationship with superiors(praise, recognition, encouragement, and support), which came under the category of individual factors, were found to act as motivating factors(satisfaction factors). The improvement of work environment, which is the environmental factor, would lead to the demonstration of professional ability and exertion of efforts to improve their quality of living for the recipients of welfare services. The environmental factor included the workload, organization and manpower operation, expectation for promotion, motivation policy, interpersonal relationship with superiors(misunderstanding, inappropriateness, indifference), remuneration, etc., and was found to be the important factor influencing the job performance significantly due to the poor working environment of social workers in public sector. The environmental factor was the negative attitude influencing the job performance of environmental factor significantly and acted as hygiene factor(dissatisfaction factor). Based on in-depth analysis, this study found that the environmental factor had more significant influence on the job performance of social workers in public sector than the individual factor did. It is noticeable that the results of this study were considerably different from those of the preceding studies. On the basis of aforesaid findings, the following policy recommendations can be presented to improve the working environmental factor leading to better job performance of social workers in public sector: First, efficient welfare manpower expansion is needed. Second, the workload of social welfare workers should be drastically reduced. Third, the welfare business of central governmental ministries needs to be simplified, and the promotions should be strengthened. Fourth, the measures need to be taken in relation to the expectation for promotion from the standpoint of personnel management. Fifth, safe working conditions should be created. Sixth, the morale of social workers in public sector needs to be raised.


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