민간고용서비스기관 직업상담사의 직무스트레스 경험에 관한 현상학적 연구
A Phenomenological Study on the Job Stress Experience of the Vocational Counselors in Private Employment Service Agency
직업상담사 직무스트레스 현상학적연구 민간고용서비스기관;
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The purpose of this study is to examine which type of job stress the vocational counselors of the private employment service agency are experiencing by finding out the meaning of the experiences and to understand the generality and the essential structure of those experiences. To this end, Giorgi's phenomenological research of the qualitative research methods was used. The number of research participants was six in total. Grouping for this study and interviewing were executed from March to April, 2014. The research participants were selected from the Purposive sampling. An in-depth interview with them was performed twice. The details of the interview were recorded and transcribed. If there was something to add or complement, the data was collected via telephone, email, cellular phone and text messaging service. After each interview with the participants there was more effort to understand their situations by reviewing the recorded files, the transcribed data and the observing notes. The transcribed data were organized into files and each of them were analyzed. To enhance the propriety of the analyzing process, a study group was composed of four graduate students who were preparing the qualitative research thesis. The analysis of the data was carried out under the advices of two in the doctor's courses who had obtained master's degrees in phenomenological research in order to produce more valid results. In addition, the objectivity and reliability of the results were verified by a counseling psychology doctor, two in the doctor's courses and an advisor. The components drawn with the above methods include 'exhaustion from overwork', 'clients who have a trouble to gain a job', 'a feeling of oppression by the actual results-centered system of managing agency', 'discontent with the social and economic position' and 'energy to maintain oneself'. These components are the general and essential structures of the vocational counselor's experiences from the job stress. To look at the conclusions on the job stress that the vocational counselor of the private employment service agency experiences, first, a vocational counselor experience the job stress by the various tasks and roles. These are the factors to lower the degree of job satisfaction. Also, the counselors sustain the job stress through the relation with the various clients. At times they tend to be skeptical about the job counseling and undergo the high level of emotional labor by the agency's evaluation about the only performances such as the rate of employments. To prevent or reduce these job stresses, the counselors have to build up their vocational confidences personally and the agency should make an alternative plan to manage the job stresses positively. Second, the vocational counselors in charge of the private entrusting business undergo the job stress caused by the agency's evaluation about the rate of the employment, the instructions-centered supervision and the counselors' position having no discretionary power. These poor conditions with the low payment and the weakness of employment make the male counselor abandon the prospects of counseling and tend to change the job. To overcome these conditions the organization needs a cooperative partnership of the public and the private as well as the social and systemical improvement to prepare the long-running stability of occupation. Third, the vocational counselors endure the job stress through their pride in the job, gratification with the clients' success of the employment, and cooperative relationship with the colleagues. Especially they have hope and expectancy about the possibility of development as experts. It is suggested that the counselors need the extension of the job training to improve their professionalism about the counseling. Therefore, the answer to the question "What is the vocational counselor's job stress experience in the private employment service agency?" is as follows. The vocational counselor's job stress experience is in the process of obtaining the confidence as a vocational counselor and growing as an expert.