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제이커스터머에 대한 호텔 직원의 감정노동이 원문보기
Hotel Employee's Emotional Labor Influencing

  • 저자

    김형민

  • 학위수여기관

    세종대학교 관광대학원

  • 학위구분

    국내석사

  • 학과

    호텔경영학과

  • 지도교수

    정규엽

  • 발행년도

    2014

  • 총페이지

    82

  • 키워드

    JayCustomer;

  • 언어

    kor

  • 원문 URL

    http://www.riss.kr/link?id=T13541151&outLink=K  

  • 초록

    The purposes of this study are to understand the type of Emotional Labor and analyze the Influence on Job Stress and Turnover Intention. Based on previous document research, I organize the emotional labor, job stress and turnover intention's theory system. And, using the result of the research, I present the set up hypothesis and suggest the research model and analyze the collected data and through factual research. It emerged that Hotel Employee's Emotional Labor influence the harmful effect and physiological stress influence on the turnover intention. Also, not only employee but also middle managers are influenced by physiological stress. As a expected academic effect, this research suggest effective counterstrategies about jay customer and implications for human resource administration.


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