본문 바로가기
HOME> 논문 > 논문 검색상세

논문 상세정보

경영정보학연구 = The journal of MIS research v.16 no.3, 2006년, pp.29 - 47   피인용횟수: 5

ERP시스템 영역에서의 조직시민행동: 업무효율성, 정보의 질 및 IT혁신의도와의 관계
Organizational Citizenship Behavior in the ERP System Context: The Relationships between Work Efficiency, Information Quality, Intention of IT Innovation, and Organizational Citizenship Behaviors

윤철호   (국립목포대학교 경영학과UU0000552  );
  • 초록

    Many companies have been implementing Enterprise resource planning (ERP) systems for their organizational transformation in order to survive and achieve strategic advantages in an increasing competitive business environment. Thus, it is meaningful to identify factors that affect ERP system operation positively. Organizational citizenship behaviors (OCB) are discretionary, extra-role behaviors of employees which go beyond the prescribed formal roles, and are known as to be the contribution factors for organization performance. The purpose of this study is to develop the measurements for the OCB constructs in ERP system context and empirically test the relationships between the OCB construct and ERP system success. The four constructs - altruism, conscientiousness and courtesy, civic virtue, and sportsmanship - and fifteen measurements on the OCB were developed based on previous studies (i.e. Organ 1988) and empirically verified by confirmatory factor analysis. The results of testing the relationships between the OCB and ERP system success show that the OCB have a significant direct impact on the information quality and intention of IT innovation while they have an indirect impact on work efficiency mediated by information quality. This study enhances the OCB model into information system arena and helps better understand the user behaviors of information systems.


  • 주제어

    OCB(Organizational Citizenship Behavior) .   ERP(Enterprise Resource Planning) .   IT Innovation .   Mediation Analysis.  

  • 참고문헌 (41)

    1. Amabile, T.M., "A Model of Creativity and Innovation," in Organizations in B.M. Shaw and LL.Cummming (Eds.), Research in Organization Behavior, Greenwich, CT, JIA Press, 1988 
    2. Bell, S.J. and Menguc, B., "The Employee- Organization Relationship, Organizational Citizenship Behaviors, and Superior Service Quality," Journal of Retailing, Vol. 78, 2002, pp. 131-146 
    3. hing, R.K.H. and Niehoff, N., "A Proposed Model of the Effects of Organizational Citizenship Behavior on Sustained Information Technology Innovations," Proceedings of the 9st America Conference on Information Systems, 2003, pp. 1677-1682 
    4. Draft, R.L., "A dual-Core Model of Organizational Innovation," Academy of Management Journal, Vol. 21, 1978, pp. 193-210 
    5. Gefen, D., "Reflections on the Dimensions of Trust and Trustworthiness Among Online Customers," ACM SIGMIS Database, Vol. 33, No. 3, 2002, pp. 38-53 
    6. Hammer, M., Reengineering Work: Don't Automate, Obliterate, Harvard Business Review, July-August 1991, pp. 104-112 
    7. Kelley S.W. and Hofffman, D.K., "An Investigation of Positive Affect, Prosocial Behaviors and Service Quality," Journal of Retailing, Vol. 73, No. 3, 1997, pp. 407-427 
    8. MacKinnon, D.P., "Analysis of Mediating Variables in Prevention and Intervention Research," In A. Cazares and L. A. Beatty, Scientific methods in prevention research, NIDA Research Monograph 139. DHHS Pub. No. 94-3631. Washington, DC, U.S. Govt. Print. Office, 1994 
    9. Markus, M.L. and Tannis, C., "The Enterprise Systems Experience- from Adoption to Success," in: R. W.Zmud (Eds.), Framing the Domains of IT Research: Glimpsing the Future Through the Past, Pinnaflex Educational Resource Inc., OH, Cincinnati, 2000 
    10. Podsakoff, P.M., Ahearne, M., and MacKenzie, S.B., "Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance," Journal of applied psychology, Vol. 82, No. 2, 1997, pp. 262-270 
    11. Sobel, M.E., "Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models," in S. Leinhardt (Eds.), Sociological Methodology, 1982 
    12. Sobel, M.E., "Some New Results on Indirect Effects and Their Standard Errors in Covariance Structure Models," In N. Tuma (Eds.), Sociological Methodology, 1986 
    13. Anderson, J.C. and Gerbing, D.W., "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach," Psychological Bulletin, Vol. 103, No. 3, 1988, pp. 411-423 
    14. MacKenzie, S.B., Posdakoff, P.M., and Fetter, R., "Organizational Citizenship Behavior and Objective Productivity as Determinants of Managerial Evaluations of Salespersons' Performance," Organizational Behavior and Human Decision Processes, Vol. 50, 1991, pp. 123-150 
    15. Bateman, T.S. and Organ, D.W., "Job Satisfactions and the Good Soldier: The Relationship between Affect and Employee 'Citizenship'," Academy of Management Journal, Vol. 26, 1983, pp. 587-595 
    16. Steenkamp, J.E.M. and van Trijp, H.C.M., "The Use of LISEL in Validating Marketing Constructs," International Journal of Research in Marketing, Vol. 8, No. 4, 1991, pp. 283-299 
    17. Bagozzi, R.P. and Yi, Y., "On the Evaluation of Structural Equation Models," Journal of the Academy of Marketing Science, Vol. 16, No. 1, 1988, pp. 74-94 
    18. Katz, D.M. and Kahn, R.L., The Social Psychology of Organizations NY, Wiley, 1966, 1978 
    19. Sedera, D. and Gable, G.G., "A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model," Proceedings of the 25st International Conference on Information Systems, 2004, pp. 449-464 
    20. Podsakoff, P.M. and MacKenzie, S.B., "Organizational Citizenship Behaviors and Sales Unit Effectiveness," Journal of marketing research, Vol. 31, No. 3, 1994, pp. 351-363 
    21. Morrison, E.W., "Role Definitions and Organizational Citizenship Behavior: The Importance of the Employee's Perspective," Academy of Management Journal, Vol. 37, 1994, pp. 1543-1567 
    22. Gable, G.G., Sedera, D., and Chan, T., "Enterprise Systems Success: A Measurement Model," Proceedings of the 24st International Conference on Information Systems, 2003, pp. 576-591 
    23. Fornell, C. and Larcker, D.F., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, Vol. 18, No. 1, 1981, pp. 39-50 
    24. Smith, C.A., Organ, D.W., and Near, J.P., "Organizational Citizenship Behavior: Its Nature and Antecedents," Journal of Applied Psychology, Vol. 68, 1983, pp. 653-663 
    25. Organ, D.W., Organizational Citizenship Behavior: The "Good Soldier" syndrome MA, Lexington Books, 1988 
    26. Lee, Z. and Lee, J., "An ERP Implementation Case Study From a Knowledge Transfer Perspective," Journal of information technology, Vol. 15, No. 4, 2004b, pp. 281- 288 
    27. Pare, G. and Lalonde, P., "The Impact of Human Resources Practices on IT Personnel Commitment, Citizenship Behaviors, and Turnover Intentions," Proceedings of the 21th Americas Conference on Information Systems, 2000 
    28. Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., and Bachrach, D.G., "Organizational Citizenship Behaviors a Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research," Journal of Management, Vol. 26, No. 3, 2000, pp. 513-563 
    29. Brief, A.P. and Motowidlo, S.J., "Prosocial Organizational Behaviors," Academy of Management Review, Vol. 11, 1986, pp. 710-725 
    30. DeLone, W.H. and McLean, E.R., "Information System Success: The Quest for the Dependent Variable," Information Systems Research, Vol. 3, No. 1, 1992, pp. 60-95 
    31. Tan, C.W. and Pan, S.L., "ERP SUCCESS: The Search for a Comprehensive Framework," Proceedings of the 8th Americas Conference on Information Systems, 2002, pp. 925-933 
    32. Fishbein, M. and Ajzen, I., Beliefs, Attitude, Intention, and Behavior: An Introduction to Theory and Research MA, Addison-Wesley, Reading., 1975 
    33. Hayduk, L.A., "Structural Equation Modeling with LISREL: Essentials and Advances Baltimore," The Johns Hopkins University Press, 1987 
    34. MacKinnon, D.P. and Dwyer, J.H., "Estimating Mediated Effects in Prevention Studies," Evaluation Review, Vol. 17, 1993, pp. 144-158 
    35. Yoon, M.H. and Suh, J., "Organizational Citizenship Behaviors and Service Quality as External Effectiveness of Contact Employees," Journal of business research, Vol. 56, No. 8, 2003, pp. 597-611 
    36. Graham, J.W., "Principled Organizational Dissent: A Theoretical Essay," in B.M. Staw & L.L. Cummings (Eds.), Research in Organizational Behavior, Greenwich, CT, JAI Press, 1986 
    37. Gefen, D., Straub, D.W., and Boudreau, M.C., "Structural Equation Modeling and Regression: Guidelines for Research Practice," Communications of the AIS, Vol. 4, No. 7, 2000, pp. 1-70 
    38. Lee, S.C and Lee, H.G., "The Importance of Change Management after ERP Implementation An Information Capability Perspective," Proceedings of the 25st International Conference on Information Systems, 2004a, pp. 939-954 
    39. Etezadi-Amoli and Farhoomand, A.F., "A Structural Model of end User Computing Satisfaction and User Performance," Information & Management, Vol. 30, No. 2, 1996, pp. 65-73 
    40. Joreskog, K.G. and Sorbom, D., LISREL 7: A Guide to the Program and Applications Chicago, SPSS Publications, 1989 
    41. Karambayya, P., "Contextual Predictors of Organizational Citizenship Behavior," The Academy of Management Best Papers Proceedings, 1990, pp. 221-225 
  • 이 논문을 인용한 문헌 (5)

    1. Shin, Hyun-Sik ; Kim, Sang-Hoon 2010. "Research on the Typical Mis-Conceptions on Enterprise Resource Planning" 한국IT서비스학회지 = Journal of Information Technology Services, 9(2): 107~127     
    2. Cho, Eun-Kyong ; Min, Dai-Hwan 2010. "Factors Affecting the Usage of an ERP System in Operation : A Socio-technical View with User Orientation" 한국IT서비스학회지 = Journal of Information Technology Services, 9(2): 129~149     
    3. Hong, Gwang-Pyo ; Song, Jung-Su ; Jang, Gil-Sang 2011. "A Study on Factors Affecting the Relationship between User's Organizational Citizenship Behaviors and Intention of ERP Extension Usage: Focusing on the Mediating Effects of Absorptive Capacity and Perceived Usefulness" 정보시스템연구 = The Journal of information systems, 20(1): 75~105     
    4. Kim, Tae Ung ; Kim, Kyunghee ; Kim, Jaehyoun 2012. "A Study on the Relationships Among Absorptive Capacity of Employees, Organizational Citizenship, SCM performance, and Intention to Innovate" 인터넷정보학회논문지 = Journal of Korean Society for Internet Information, 13(5): 65~75     
    5. Park, Ye-Ree ; Lee, Jung-Hoon ; lee, Young-Joo 2014. "A Study on Job Satisfaction of Smart Work Worker and Smart Work Continued Usage" 한국전자거래학회지 = The Journal of Society for e-Business Studies, 19(3): 23~49     

 저자의 다른 논문

  • 윤철호 (9)

    1. 2005 "e-Transformation을 위한 풀무원의 전략적 연계 사례연구" Information Systems Review 7 (2): 183~194    
    2. 2006 "기업 프로세스 통합을 위한 EAI 구축사례: 대교(주)의 EAI 프로젝트를 중심으로" 한국IT서비스학회지 = Journal of Information Technology Services 5 (3): 109~119    
    3. 2014 "인터넷 영역에서의 윤리적 의사결정에 대한 국가문화의 영향 : 탐색적 분석" 디지털융복합연구 = Journal of digital convergence 12 (12): 23~36    
    4. 2014 "R을 이용한 PLS 구조방정식모형 분석 튜토리얼: 예시 연구모형 및 데이터를 중심으로" Information Systems Review 16 (3): 89~112    
    5. 2014 "사회적 자본, 지식 품질 그리고 온라인 브랜드 커뮤니티의 성공" 한국IT서비스학회지 = Journal of Information Technology Services 13 (3): 183~200    
    6. 2015 "농산물 온라인 쇼핑몰에서의 고객의 구매의도에 관한 포괄적 모형" Information Systems Review 17 (3): 159~181    
    7. 2015 "클라우드 기반의 사회과학연구 자동화 시스템 개발에 관한 연구" Information Systems Review 17 (1): 217~238    
    8. 2015 "R을 이용한 공분산 기반 구조방정식 모델링 튜토리얼: Lavaan 패키지를 중심으로" 디지털융복합연구 = Journal of digital convergence 13 (10): 121~133    
    9. 2016 "구조방정식모형에서의 R을 이용한 부트스트랩 기반의 이중매개효과 분석 방안에 대한 연구" 디지털융복합연구 = Journal of digital convergence 14 (9): 111~121    

 활용도 분석

  • 상세보기

    amChart 영역
  • 원문보기

    amChart 영역

원문보기

무료다운로드
  • NDSL :
유료다운로드

유료 다운로드의 경우 해당 사이트의 정책에 따라 신규 회원가입, 로그인, 유료 구매 등이 필요할 수 있습니다. 해당 사이트에서 발생하는 귀하의 모든 정보활동은 NDSL의 서비스 정책과 무관합니다.

원문복사신청을 하시면, 일부 해외 인쇄학술지의 경우 외국학술지지원센터(FRIC)에서
무료 원문복사 서비스를 제공합니다.

NDSL에서는 해당 원문을 복사서비스하고 있습니다. 위의 원문복사신청 또는 장바구니 담기를 통하여 원문복사서비스 이용이 가능합니다.

이 논문과 함께 출판된 논문 + 더보기