본문 바로가기
HOME> 논문 > 논문 검색상세

논문 상세정보

The Asian journal on quality v.8 no.3, 2007년, pp.156 - 172  

Using Analytic Network Process to Establish Performance Evaluation Indicators for the R&D Management Department in Taiwan's High-tech Industry

Liu, Pang-Lo   (Department of Industrial Engineering and Management Ta-Hwa Institute of Technology  ); Tsai, Chih-Hung   (Department of Industrial Engineering and Management Ta-Hwa Institute of Technology  );
  • 초록

    The high-tech industry is the economic lifeline for Taiwan. Its characteristics are short product life cycle, rapid changes in the market, and a high obsolescence rate for new products. Under globalization, the high-tech industry has adopted Information Technology (IT) to shorten the manufacturing process, reduce costs and conduct product research and development (R&D) to increase the core competence of enterprises and achieve the goal of sustainable operations. Enterprises should actively strengthen their integration with internal and external resources and lead in R&D management to increase industrial operating performance. Effectively managing operations and R&D management evaluation in Taiwan's High-tech Industry has become a critical subject. This study adopted 4 major Balanced Scorecard (BSC) perspectives to establish the Total Performance Evaluation Indicators for the R&D management department in Taiwan's High-tech Industry. The Analytic Network Process (ANP) was applied to evaluate the overall performance of the R&D management department. The research framework is divided into 2 phases. The first phase is combined with the 4 major perspectives, Financial, Customer, Internal Business Process and Learning and Growth, as the related indicators for each measurement perspective. The Key Performance Indicators (KPI) were selected using Factor Analysis to identify the key factor from the complicated indicators. The relationship between the characteristics of each BSC's evaluation perspective is dependence and feedback. This study applied ANP to conduct the calculation and adjustment of correlation between each KPI, and determine on their relative weights for the objective KPI. The "Financial Perspective" for R&D management department in Taiwan's High-tech Industry focused on the budget achievement rate of R&D management. The weight indicator value is (0.05863). The "Customer Perspective" focused on problem-solving satisfaction. The weight value of this indicator is (0.17549). The "Internal Business Process Perspective" focused on the quantity and quality of R&D. The weight value of this indicator is (0.13506). The "Learning and Growth Perspective" focused on improving competence in the research personnel's professional techniques. The weight value of this indicator is (0.02789). From the total weighting indicators, the order of the Performance Indicators for the R&D management department in Taiwan's High-tech Industry is: (1) Customer Perspective; (2) Internal Business Process Perspective; (3) Financial Perspective; and (4) Learning and Growth Perspective.


  • 주제어

    R&D Management .   Performance Evaluation .   BSC .   ANP.  

  • 참고문헌 (31)

    1. Bleicher, F. and Paul, H.(1983), 'Managerial Framework for Innovation Responses in High-Tech Organization,' Business Horizons, pp. 69-78 
    2. Chakrabarti, A. K.(1991), 'Industry Characteristic Influencing the Technical Output: A Case of Small and Medium Size Firms in The US,' R&D Management, Vol. 21, No.2, pp. 139-152 
    3. Chiu, C. B.(2002), 'The Management of Fabrication Plant Building up for TFT-LCD and IC Industry,' the Master Thesis of National Chiao-Tung University, Taiwan 
    4. Chow, W. C. and Haddad, M.(1997), 'Applying the balance scorecard to small companies,' Management Accounting (August), pp. 21-27 
    5. Fortuin, Leonard.(1988), 'Performance Indicators-Why, Where and How,' European Journal of Operational Research, Vol. 34, pp. 1-9 
    6. Lin, Y. S., C. C. Chiu and Tsai, C. H.(2008), 'The Study of Applying ANP Model to Assess Dispatching Rules for Wafer Fabrication,' Expert Systems with Applications, Vol. 35, No.4 
    7. Saaty, T. L.(1980a), 'The Analytic Hierarchy Process,' McGraw-Hill Companies, New York 
    8. Saaty T. L.(1996), 'Decision Making with Dependence and Feedback- The Analytic Network Process,' RWS Publication 
    9. Saaty, T. L.(2001). 'The Analytic Network Process,' RWS Publication 
    10. Brewer, P., T. Albright and Davis, S.(2004), 'Security Regional Bank: Implementing a Balanced Scorecard Using the business modeling approach,' The Journal of Corporate Accounting & Finance, Vol. 15, No.5, pp. 73-83 
    11. Saaty, T. L.(1977), 'A Scaling Method for Priorities in the Hierarchical Structures,' Journal of Mathematical Psychology, Vol. 15, pp. 234-281 
    12. Chakravarthy, B.(1986), 'Measuring Strategic Performance,' Strategic Management Journal, Vol. 7, No.5, pp. 437-458 
    13. Gould, A. and Keeble, D.(1984), ''New Firms and Rural Industrialization in East Anglia,' Regional Studies, Vol. 18, No.3, pp. 189-201 
    14. Van de Ven, Andrew H. and Diane L. Ferry, 1980. 'Measuring and Assessing Organizations,' N. Y.: John Wiley & Sons 
    15. Saaty, T. L.(1980b), 'The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation,' McGraw-Hill, New York 
    16. Kaplan, R. S. and Norton, D. P.(1996), 'Using the Balanced Scorecard as a Strategic Management System,' Harvard Business Review, Vol. 74, No. 1, pp. 75-85 
    17. Shanklin, W. L. and Ryans, K. J.(1984), 'Organizing for High-Tech marketing,' Harvard Business Review, Vol. 62, No.6, pp. 164-171 
    18. Rosenau, M. J.(1998), 'A Suddenly the Inventor Appeared: TRIZ, the Theory of Inventive Problem /solving (Second Edition)/The Science of Innovation: A Managerial Overview of the TRIZ Methodology,' The Journal of Product Innovation Management, Vol. 15, No.1, pp. 100-103 
    19. Cusumano, M. A. and Nobeaka, K.(1992), 'Strategy, Structure and Performance in Product Development: Observation from the Auto Industry,' Research Policy, Vol. 21, No. 23, pp. 265-293 
    20. Ellis, L. W. and Curtis, C. C.(1995), 'Measuring Customer Satisfaction,' Research Technology Management, Vol. 38, No.5, pp. 45-51 
    21. Nunnally, J. C.(1978), 'Psychometric theory (2nd ed.),' New York, McGraw-Hill 
    22. Youssef, M. A.(1994), 'Design for Manufacturability and Time-to-market,' International Journal of Operations & Production Management, Vol. 14, No. 12, pp. 6-12 
    23. Clausing, D. P.(1994), 'Total Quality Development,' Mechanical Engineering, Vol. 116, No. 3, pp. 94-98 
    24. DeMott, J. S.(1990), 'Company Alliances for Market Muscle,' Nation's Business, Vol. 82, No.2, pp. 52-56 
    25. De Brentani, U.(1989), 'Success and Failure in New York Industrial Services,' Journal of Product Innovation Management, Vol. 6, No.4, pp. 239-258 
    26. Karagozoglu, N. and Brown, W. B.(1993), 'Time-base Management of the New Product Development Process,' Journal of Product Innovation Management, Vol. 10, No.3, pp. 204-215 
    27. Kaufman, Roger.(1988), 'Preparing Useful Performance Indicators,' Training & Development (September), p. 80 
    28. Kamath, R. R., Liker, J. K.(1994), 'A Second Look at Japanese Product Development,' Harvard Business Review, Vol. 72, No.6, pp. 154-164 
    29. Millett, S. M.(1990), 'The Strategic Management of Technological R&D: An Ideal Process for the 1990s,' International Journal of Technology Management, Vol. 5, No.2, pp. 153-163 
    30. Venkatraman, N. and Ramanujam, V.(1986), 'Measurement of Business Performance on Strategy Research: A Comparison of Approach,' Academy of Management Review, Vol. 11, No.4, pp. 801-814 
    31. Mabert, V. A., Muth, J. F. and Schmenner, R. W.(1992), 'Collapsing New Product Development Time: Six Case Studies,' Journal of product Innovation Management, September, Vol. 9, No.3, pp. 200-212 

 활용도 분석

  • 상세보기

    amChart 영역
  • 원문보기

    amChart 영역

원문보기

무료다운로드
  • NDSL :
유료다운로드

유료 다운로드의 경우 해당 사이트의 정책에 따라 신규 회원가입, 로그인, 유료 구매 등이 필요할 수 있습니다. 해당 사이트에서 발생하는 귀하의 모든 정보활동은 NDSL의 서비스 정책과 무관합니다.

원문복사신청을 하시면, 일부 해외 인쇄학술지의 경우 외국학술지지원센터(FRIC)에서
무료 원문복사 서비스를 제공합니다.

NDSL에서는 해당 원문을 복사서비스하고 있습니다. 위의 원문복사신청 또는 장바구니 담기를 통하여 원문복사서비스 이용이 가능합니다.

이 논문과 함께 출판된 논문 + 더보기