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한국 국가품질상(KNQA) 평가모형의 인과관계 연구 : 기업체 평가기준을 중심으로
Causal Relationship among Business Criteria in Korean National Quality Award

문재영   (동서대학교 경영학부UU0000470  ); 이상철   (그리스도대학교 경영정보학부UU0000288  ); 서재희   (동서대학교 경영학부UU0000470  ); 서영호   (경희대학교 경영연구원UU0001575  );
  • 초록

    The purpose of this study is to analyze the causal relationship among categories in the Korean National Quality Award(KNQA) model. The survey instrument consists of 79 questions from seven categories in the KNQA. Structural Equation Modeling(SEM) is used to analyze the empirical data and estimates the path coefficients among the KNQA categories. The result of this research indicates that Leadership drives systems that create Results through Foundation and Direction. Among eighteen hypotheses, sixteen hypotheses are statistically significant. Especially, this research indicates that Foundation and Direction are important mediating factors.


  • 주제어

    Korean National Quality Award .   Malcolm Baldrige National Quality Award .   National Quality Award .   Total Quality Management.  

  • 참고문헌 (39)

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  • 이 논문을 인용한 문헌 (3)

    1. Roh, In-Sung ; Suh, Yung-Ho 2008. "The Effect of Management Quality on Firm Performance: Information Technology Effect" 品質經營學會誌 = Journal of the Korean Society for Quality Management, 36(4): 56~64     
    2. Kim, Hee-Ohl ; Baek, Dong-Hyun 2010. "An Internet Shopping Mall Evaluation Model based on Malcolm Baldrige Model" 산업경영시스템학회지 = Journal of society of Korea industrial and systems engineering, 33(3): 102~113     
    3. Chung, Kyu Suk ; Sin, Wan Seon ; Baek, Dong-Hyun ; Ju, Yong Jun 2016. "Review on the TQM Literature appeared in KSQM" 品質經營學會誌 = Journal of the Korean Society for Quality Management, 44(1): 43~60     

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