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The Asian journal on quality v.8 no.2, 2007년, pp.100 - 114   피인용횟수: 1

Evaluating Service System Alternatives via a Computer Simulation-enabled MCDM Framework

Deng, Wei-Jaw    (Graduate School of Business Administration Chung-Hua University   ); Pei, Wen    (Graduate School of Business Administration Chung-Hua University   ); Tsai, Chih-Hung    (Department of Industrial Engineering and Management Ta-Hwa Institute of Technology  );
  • 초록

    Decision makers in the service industry must effectively cope with queuing problems, service capacity optimization, service efficiency and service quality problems. This study proposes a computer simulation-enabled MCDM framework that integrates computer simulation analysis, Taguchi method, expert opinion and multiple criteria decision making (MCDM) to assist decision makers in coping with decision problems. In this framework, Taguchi method is adopted to reduce the time required for the simulation experiment. Computer simulation analysis is adopted to obtain useful information for rapid decision-making without interrupting actual production. MCDM is used to select the optimal alternative. The illustrative result is extremely promising.


  • 주제어

    Computer Simulation .   Taguchi Method .   Expert Opinion .   MCDM .   Service Industry.  

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  • 이 논문을 인용한 문헌 (1)

    1. Kim, Kyung-Rok ; Chun, Hyun-Jae ; Lee, Hong-Chul 2010. "Decision Making for Train Maintenance Facility using Simulation and Entropy measurement" 한국산학기술학회논문지 = Journal of the Korea Academia-Industrial cooperation Society, 11(8): 2809~2817     

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