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대한간호학회지= Journal of Korean academy of nursing v.37 no.5, 2007년, pp.772 - 780   피인용횟수: 6

간호 커뮤니케이션 향상을 위한 대화 분석적 접근
Conversation Analysis for Improving Nursing Communication

이명선    (서울대학교 간호대학, 서울대학교 간호과학연구소  );
  • 초록

    Purpose: Nursing communication has become more important than ever before because quality of nursing services largely depends on the quality of communication in a very competitive health care environment. This article was to introduce ways to improve nursing communication using conversation analysis. Methods: This was a review study on conversation analysis, critically examining previous studies in nursing communication and interpersonal relationships. Results: This study provided theoretical backgrounds and basic assumptions of conversation analysis which was influenced by ethnomethodology, phenomenology, and sociolinguistic. In addition, the characteristics and analysis methods of conversation analysis were illustrated in detail. Lastly, how conversation analysis could help improve communication was shown, by examining researches using conversation analysis not only for ordinary conversations but also for extraordinary or difficult conversations such as conversations between patients with dementia and their professional nurses. Conclusion: Conversation analysis can help in improving nursing communication by providing various structures and patterns as well as prototypes of conversation, and by suggesting specific problems and problem-solving strategies in communication.


  • 주제어

    커뮤니케이션 .   간호사-환자 관계 .   대인 관계 .   고찰 연구.  

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  • 이 논문을 인용한 문헌 (6)

    1. Yi, Myung-Sun 2009. "Analysis of Conversation between Elderly Patients with Dementia and Nurses: Focusing on Structure and Sequential Patterns" Journal of Korean academy of nursing = 대한간호학회지, 39(2): 166~176     
    2. Son, Haeng-Mi 2010. "Evaluation of Nurses' Competency in Nurse-Patient Communication about Medications: Conversational Analysis Approach" Journal of Korean academy of nursing = 대한간호학회지, 40(1): 1~13     
    3. June, Kyung-Ja ; Joo, Hea-Ju ; Kim, Young-Mi 2011. "Occupational Health Nurses' Role Experiences" 산업간호학회지 = Korean Journal of Occupational Health Nursing, 20(3): 250~260     
    4. Lee, Ae-Kyoung ; Yeo, Ji-Young ; Jung, Sungwon ; Byun, Sang Seok 2013. "Relations on Communication Competence, Job-stress and Job-satisfaction of Clinical Nurse" 한국콘텐츠학회논문지 = The Journal of the Korea Contents Association, 13(12): 299~308     
    5. Lim, Seung Joo ; Park, Eun A 2014. "The Relation between Interpersonal Attitude and Communication Competence of New Visiting Nurses in Community Health Center" 한국직업건강간호학회지 = Korean journal of occupational health nursing, 23(2): 115~122     
    6. Park, In Sook ; Oh, Jaewoo ; Kim, Yang-Sin 2014. "Effect of Perceived Nurse's Communication Style on Admitted Children Mother's Stress and Coping" 디지털융복합연구 = Journal of digital convergence, 12(6): 365~373     

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