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서비스 혁신 연구 : 프레임워크와 연구이슈
Services Innovation : Research Framework and Research Issues

김광재    (포항공과대학교 산업경영공학과   ); 홍유석    (서울대학교 산업.조선공학부   ); 신동민    (한양대학교 산업경영공학과   ); 조남욱    (서울산업대학교 산업정보시스템공학과   ); 정재윤    (경희대학교 산업경영공학과   ); 이연희    (포항공과대학교 기술경영대학원   ); 박하영    (서울대학교 산업.조선공학부   ); 홍정완    (한성대학교 산업시스템공학과   ); 강완모    (KAIST 수리과학과   ); 신하용    (KAIST 산업및시스템공학과  );
  • 초록

    The competitiveness of the service sector is driven by its productivity. Services innovation is essential to enhancing service productivity. This paper first presents a framework for services innovation. The framework consists of three main phases of a service lifecycle (namely, service development, service operation, and service improvement), which are supported by IT infrastructure and service R&D management functions. This paper then identifies major research issues that should be investigated in the near future. The current issues of three representative service industries (namely, healthcare service, telecommunications service, and financial service) are also discussed.


  • 주제어

    Services Innovation .   Service Development .   Service Operation .   Service Improvement .   Service R&D.  

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  • 이 논문을 인용한 문헌 (5)

    1. Lee, Jin-Sung ; Oh, Kyu-Hyup ; Park, Chi-Hyung ; Kim, Sang-Kuk ; Jung, Jae-Yoon ; Kim, Bo-Hyun 2011. "Service Prototype Description Language for Virtual Service Laboratory" 한국경영과학회지 = Journal of the Korean Operations Research and Management Science Society, 36(4): 91~107     
    2. Kim, Kwang-Jae ; Hong, Yoo-Suk ; Park, Kwang-Tae ; Lim, Chie-Hyeon ; Heo, Jun-Yeon ; Kang, Chang-Muk ; Baek, Min-Jeong ; Park, Geun-Wan 2011. "Product-Service System : Current Status and Research Issues" 대한산업공학회지 = Journal of Korean institute of industrial engineers, 37(3): 234~247     
    3. Do, Nam-Chul 2012. "Product Data Model for Supporting Integrated Product, Process, and Service Design" 대한산업공학회지 = Journal of Korean institute of industrial engineers, 38(2): 98~106     
    4. Lee, Jin-Hui ; Lee, Suke-Kyu 2013. "A Framework of the Convergent Service Development Process in the Public Sector : The Smart Transportation Card Service of Seoul City and the Call for Collaboration Case in Singapore" 한국IT서비스학회지 = Journal of Information Technology Services, 12(2): 387~410     
    5. Kim, J.K. ; Hwang, K.T. 2016. "A Study on the Factors Affecting Technological Innovation of Innovative IT SMEs" 디지털융복합연구 = Journal of digital convergence, 14(11): 201~224     

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