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Journal of Korean academy of nursing = 대한간호학회지 v.40 no.1, 2010년, pp.99 - 109   SCIE SSCI 피인용횟수: 2
본 등재정보는 저널의 등재정보를 참고하여 보여주는 베타서비스로 정확한 논문의 등재여부는 등재기관에 확인하시기 바랍니다.

군집분석을 이용한 응급실 간호사-환자 상호작용 유형 및 환자의 상호작용 만족도
Nurse-Patient Interaction Patterns and Patient Satisfaction in the Emergency Department

김은정    (을지대학교 간호대학  );
  • 초록

    Purpose: The purpose of this study was to identify effective nurse interaction patterns with patients in the emergency department. Methods: For this study, video technology was used to record complete conversations between the nurse and patient. The participants were 28 nurses and 63 patients in the emergency department at one university hospital located in Seoul. The data were collected from November, 2002 to April, 2003. The video recordings were observed for 4 hr for each case and coded using an adapted version of Roter's Interaction Analysis System (RIAS). The data were analyzed using cluster analysis to identify the patterns of nurse-patient interaction. Results: Cluster analysis revealed 4 distinct nurse interaction patterns; 1) "closed" characterized by orientation and negative talk, 2) "positive" characterized by positive affective talk, 3) "informative and directing" characterized by task-focused behavior including data gathering, and giving information about medical condition and treatment, 4) "facilitative" characterized by balance of psychosocial and biomedical topics. Patient satisfaction was highest in the facilitative interaction pattern. Conclusion: The patient centered interaction pattern, balancing information exchange and psychosocial exchange are the most effective interactions in the emergency department, suggesting that effective interaction skill is a core clinical nursing intervention in acute care.


  • 주제어

    상호작용 .   응급실 간호 .   환자 만족도 .   군집분석.  

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  • 이 논문을 인용한 문헌 (2)

    1. Kim, Jeong-Hee ; Ahn, Hye-Young ; Eom, Mi-Ran ; Lee, Mee-Young 2010. "A Study of Emergency Room Nurses' Burn-out, Nursing Performance, and Professional Identity" 산업간호학회지 = Korean Journal of Occupational Health Nursing, 19(1): 50~59     
    2. Jung, Min-Kyu ; Kim, Hyea-Kyeong ; Choi, Il-Young ; Lee, Kyoung-Jun ; Kim, Jae-Kyeong 2011. "The Behavior Analysis of Exhibition Visitors using Data Mining Technique at the KIDS & EDU EXPO for Children" 지능정보연구 = Journal of intelligence and information systems, 17(2): 77~96     

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