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논문 상세정보

정보관리학회지 = Journal of the Korean society for information management v.27 no.2 = no.76, 2010년, pp.21 - 35   피인용횟수: 1
본 등재정보는 저널의 등재정보를 참고하여 보여주는 베타서비스로 정확한 논문의 등재여부는 등재기관에 확인하시기 바랍니다.

지식검색 커뮤니티에서 신뢰성 있는 답변을 제공하기 위한 답변자들의 전략
Answerers' Strategies to Provide Credible Information in Question Answering Community

김수정    (College of Information Studies, University of Maryland at College Park  );
  • 초록

    야후 앤서(Yahoo! Answers)와 네이버 지식인과 같은 지식 검색 커뮤니티가 활성화되면서 전문가가 아닌 일반인이 제공하는 정보에 대한 신뢰성이 끊임없이 제기되어 왔지만 일반인 답변자들의 신뢰성 있는 정보 제공 노력에 대한 연구는 미흡한 실정이다. 이에 본 연구는 야후 앤서에서 활동하는 44명의 일반인 답변자들과의 이메일, 채팅, 전화 인터뷰를 통해 그들이 이용하는 정보원, 신뢰성 있는 정보 제공을 위한 전략, 그리고 자칭 전문성(self-claimed expertise)에 대한 인식을 알아보았다. 본 연구의 결과는, 일반인을 효과적인 정보제공자로 교육시키는 이용자 교육 측면에서 활용될 수 있다.


    The popularity of question answering communities such as Yahoo! Answers and Naver Knowledge-iN and increasing doubts about the competence of lay information providers prompted this study to explore answerers' strategies to provide a credible answer in a question answering community. Forty-four active answerers in Yahoo! Answers were included in this study, and interviews were conducted through email, chat, and over the telephone. This study identified a set of information sources the answerers used, an array of important strategies to provide a credible answer, and their perception of self-claimed expertise. Implications of results were discussed in the context of user instruction.


  • 주제어

    신뢰성 .   지식검색 커뮤니티 .   야후 앤서 .   답변자.  

  • 참고문헌 (24)

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  • 이 논문을 인용한 문헌 (1)

    1. Yoo, Dong Hyun ; Lee, Hyun Ah 2014. "Question and Answering System through Search Result Summarization of Q&A Documents" 정보처리학회논문지. KIPS transactions on software and data engineering. 소프트웨어 및 데이터 공학, 3(4): 149~154     

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