본문 바로가기
HOME> 논문 > 논문 검색상세

논문 상세정보

국내 SW 전문인력의 이직의도 결정요인에 관한 연구 : 직무만족도 매개적 역할을 중심으로
Examination of the Determinants of SW Manpower' Turnover Intention : Testing the Mediating Role of Job Satisfaction

권문주    (정보통신산업진흥원   ); 박상철    (서강대학교 경영전문대학원 서비스시스템경영공학과  );
  • 초록

    Up to now, a shortage of SW staff has been a threat to providing satisfactory SW services in Korea. Therefore, it is necessary for us to understand factors that satisfy SW personnel and then retain them not to leave their current job positions. Hereafter, we examine whether SW manpower's job satisfaction fully mediates or partially mediates the relationship between the drivers of turnover intention such as satisfaction on IT education, job fitness, fairness of rewards and organizational moods and turnover intention. Using survey data from 745 SW staffs, we found that all antecedents except for satisfaction on IT education have significant impacts on job satisfaction as well as verified that the job satisfaction partially or fully mediates the relationships between job fitness, fairness of reward and organizational moods and turnover intention. Based on our findings, our results allowed us to provide a deeper understanding of the forces on turnover intention by examining the role of mediating effect on job satisfaction.


  • 주제어

    Turnover intention .   Job satisfaction .   fairness of rewards .   organizational moods .   mediating effects.  

  • 참고문헌 (53)

    1. 강성수, 유우정, 황용수, "중소기업의 직무적 합성과 지각된 공정성이 자발적 이직의도에 미치는 영향", 통상정보연구, 제10권, 제2호 (2008), pp.325-348.     
    2. 이덕로, 김찬종, "직무만족과 이직의도와의 관계에 관한 연구 : 고용형태의 조절효과를 중심으로", 인적자원관리연구, 제13권, 제1호 (2006), pp.123-144. 
    3. 이선로, 김기영, "국내 IT 요원의 이직의도 결정요인에 관한 실증연구 : 리더십과 임파워먼트를 중심으로", 정보화정책, 제13권, 제4호(2006), pp.85-107. 
    4. 조남재, 정원석, 유재훈, e-business 추세에 따른 IT 인력의 이직의도에 관한 연구, 경영정보학회 학술대회논문집, 2000. 
    5. 최무진, "국내 IS 요원의 이직의도의 결정요인에 관한 연구", 경영정보학연구, 제11권, 제1호(2001), pp.45-60. 
    6. 최승준, 고수일, 백윤정, 장은미, 정진철, 한주희 번역, 인적자원관리론, (Fundamentals of Human Resource Management, Noe, R. A., J. R. Hollenbeck, B. Genhart, P. M. Wright). 학술정보사, 2005. 
    7. 한국소프트웨어진흥원 정책연구센터, 2009년 글로벌 소프트웨어 시장전망, pp.60-74. 
    8. 한국소프트웨어진흥원, 국내 SW 전문인력 현황 조사 보고서, 2008. 
    9. Ahuja, M., K. Chudoba, C. Kacmar, D. McKnight, and J. George, "IT Road Warriors : Balancing Work-Family Conflict, Job Autonomy, nd Work Overload to Mitigate Turnover Intentions", MIS Quarterly, Vol.31, No.1(2007), pp.1-17. 
    10. Ang, S. and S. A. Slaughter, "Work Outcomes and Job Design for Contract versus Permanent Information Systems Professional on Software Development Teams", MIS Quarterly, Vol.25, No.3(2001), pp.321?350. 
    11. Armstrong, D. J., C. K. Riemenschneider, M. W. and Allen, M. F. Reid,, "Advancement, Voluntary Turnover and Women in IT : a Cognitive Study of Work-Family Conflict", Information and Management Vol.44(2007), pp.142-153. 
    12. Arnold, H. J. and D. C. Feldman, "A Multivariate Analysis of the Determinants of Job Turnover", Journal of Applied Psychology, Vol.67(1982), pp.350-360. 
    13. Baron, R. M. and D. A. Kenny, "The Moderator- Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations", Journal of Personality and Social Psychology, Vol.51, No.6(1986), pp.1173-1182. 
    14. Baroudi, J. J. "The Impact of Role Variables on IS Personnel Work Attitudes and Intentions", MIS Quarterly, Vol.9, No.4(1985), pp. 341-356. 
    15. Bartol, K. M., "Turnover Among DP Personnel: A Causal Analysis", Communications of the ACM Vol.26, No.10(1983,) pp.807-811. 
    16. Carsten, J. and P. Spector, "Unemployment, Job Satisfaction, and Employee Turnover : A Meta-analytic test of the Munchinsky Model", Journal of Applied Psychology, Vol.73, No.3 (1987), pp.374-381. 
    17. Chin, W. W., "Issues and Opinion on Structural Equation Modeling", MIS Quarterly, Vol.22, No.1(1998), pp.7-16. 
    18. Chin, W. W., Frye, T.(2001), PLS-Graph User's Guide Version 3.0, Faculty of Management, University of Calgary, Calgary. 
    19. Cole, M. and H. Bruch, "Organizational Identity Strength, Identification, and Commitment and Their Relationships to Turnover Intention: Does Organizational Hierarchy Matter?", Journal of Organizational Behavior, Vol.27 (2006), pp.586-605. 
    20. Coombs, C. R., "Improving Retention Strategies for IT Professionals Working in the Public Sectors", Information and Management, Vol.46(2009), pp.233-240. 
    21. Cotton, J. L. and J. M. Tuttle, "Employee Turnover : A Meta-Analysis and Review with Implications for Research", Academy of Management Review, Vol.11, No.1(1986), pp.55-70. 
    22. Cropanzano, R., D. Rupp, and Z. Byrne, "The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance, and Organizational Citizenship Behaviors", Journal of Applied Psychology, Vol.88, No.1(2003), pp.160-169. 
    23. Cropanzano, R., D. Rupp, C. Mohler, and Schminke, M. Three Roads to Organizational Justice in Research in Personnel and Human Resources Management, J. Ferris[ed.], JAI Press, Greenwich, CT, (2001), pp.1-113. 
    24. Dittrich, J. E., J. D. Couger, and R. A. Zawacki, "Perceptions of Equity, Job Satisfaction, and Intention to Quit among Data Processors", Information and Management, Vol.9, No.2 (1985), pp.67-75. 
    25. Farrell, D. and C. Rusbult, "Exchange Variables as Predictors of Job Satisfaction, Job Commitment, and Turnover : The Impact of Rewards, Costs, Alternatives, and Investments", Organizational Behavior and Human Performance, Vol.28, No.1(1981), pp.78-96. 
    26. Fishbein, M. and Ajzen, I. Belief, Attitude, Intention and Behavior, Reading, MA Addison- Wesly, 1985. 
    27. Fornell, C. and D. F., Larcker. "Structural equation models with unobservable variables and measurement errors, Journal of Marketing Research, Vol.18, No.2(1981), pp.39-50. 
    28. Griffeth, R. W., P. W. Hom, and S. Gaertner, "A meta-analysis of antecedents and correlates of employee turnover : update, moderator tests, and research implications for the next millennium", Journal of Management, Vol.26(2000), pp.463-88. 
    29. Hackman, J. R., Work Redesign, Addison- Wesley, Reading, MA, 1980. 
    30. Igbaria, M. and Greenhaus, J., "Determinants of MIS Employees' Turnover Intentions: A Structural Equation Model", Communications of the ACM, Vol.35, No.2(1992), pp.34-49. 
    31. Igbaria, M. and Siegel, S. R., "The Reasons for Turnover of Information Systems Personnel", Information and Management, Vol.23(1992), pp.321-330. 
    32. Igbaria, M., S. Parasuraman, and M. K. Badawy, Work experiences, Job Involvement, and Quality of Work Life among Information Systems Personnel, MIS Quarterly Vol.18, No.2(1994), pp.175-201. 
    33. Igbaria, M., and T. Guimaraes, "Exploring Differences in Employee Turnover Intentions and its Determinants Among Telecommuters and Non-Telecommuters", Journal of Management Information Systems, Vol.16, No.1(1999), pp.147-164. 
    34. Jiang, J. and G. Klein, "A Discrepancy Model of Information Systems Personnel Turnover", Journal of Management Information Systems, Vol.19, No.2(2002), pp.249-272. 
    35. Joseph, D., K. Ng, C. Koh, and S. Ang, "Turnover of IT Professionals : A Narrative Review, Meta-Analytic Structural Equation Modeling, and Model Development", MIS Quarterly, Vol.31, No.3(2007), pp.1-31. 
    36. Kelly, H. and J. Thibaut, Interpersonal relations : A theory of Interdependence, New York. Wiley, 1978. 
    37. McKnight, D. H., B. Phillips, and B. C. Hardgrave, "Which Reduces IT Turnover Intention the Most : Workplace Characteristics or Job Characteristics?", Information and Management, Vol.46, No.3(2009), pp.167-174. 
    38. Meyer, J. and N. Allen, Commitment in the Workplace : Theory, Research, and Application, Sage Publications, California, 1997. 
    39. Mitchell, T., B. Holtom, T. Lee, C. Sablynski, and M. Erez, "Why People Stay : Using Job Embeddedness to Predict Voluntary Turnover", Academy of Management Journal, Vol.44, No.6(2001), pp.1102-1121. 
    40. Mitchell, A., "Offshore Labor Markets Impact IT Outsourcing", Technewsworld, September 28, 2004 available online at ttp://www.technews world.com/story/36949.html. 
    41. Moore, J. E., "One Road to Turnover : An Examination of Work Exhaustion in Technology Professionals", MIS Quarterly, Vol.24, No.1(2000), pp.141-148. 
    42. Robbins, P. S., Organizational Behavior, 11th ed. Englewood Cliffs. New Jersey : Prentice- Hall. Inc., (2005), pp.86-89. 
    43. Ruby, A., "Internal Teacher Turnover in Urban Middle School Reform", Journal of Education for Students Placed at Risk, Vol.7, No.4(2002), pp.379-406. 
    44. Rusbult, C. and D. Farrell, "A Longitudinal Test of the Investment Model : The Impact on Job Satisfaction, Job Commitment, and Turnover Variations in Rewards, Costs, Alternatives, and Investments", Journal of Applied Psychology, Vol.68, No.3(1983), pp.429-438. 
    45. Smith, C., D. W. Organ, and J. P. Near, "Organizational Citizenship Behaviors, Its Nature and Antecedents", Journal of Applied Psychology, Vol.68, No.4(1983), pp.653-663. 
    46. Spector, P., Industrial and Organizational Psychology : Research and Practice, Wiley, New York, 1996. 
    47. Spector, P., Job Satisfaction : Application, Assessment, Causes and Consequences, Sage Publications, Thousand Oaks, California, 1997. 
    48. Speier, C. and V. Venkatesh, "The Hidden Minefields in the Adoption of Sales Force Automation Technologies", Journal of Marketing, Vol.66, July(2002), pp.98-111. 
    49. Staw, B. M., "The Consequence of Turnover", Journal of Occupation Behavior, (1980), pp.253-273. 
    50. Thatcher, J. B., L. P. Stepina, and R. J. Boyle, "Turnover of Information Technology Workers : Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets", Journal of Management Information Systems, Vol.19, No.3(2002), pp.231-261. 
    51. Van Dam, K., "Employee Attitudes toward Job Changes : An Application and Extension of Rusbult and Farrell's Investment Model", Journal of Occupational and Organizational Psychology, Vol.78, No.2(2005), pp.253-273. 
    52. Wagner, J. A. III. and J. R. Hollenbeck, Organizational Behavior : Securing Competitive Advantage, 5th ed. Msaon. Ohio : South- Western, (2005), pp.135-140. 
    53. Williams, L. J. and J. T. Hazer, "Antecedents and Consequences of Job Satisfaction and Organizational Commitment in Turnover Models : A Reanalysis using Latent Variable Structural Equation Methods", Journal of Applied Psychology, Vol.71, No.2(1986), pp.219-231. 
  • 이 논문을 인용한 문헌 (1)

    1. Jeon, In-Ho ; Park, Sun W. ; Park, Yoon-Joo 2015. "A Study of Factors Associated with Software Developers Job Turnover" 지능정보연구 = Journal of intelligence and information systems, 21(2): 191~204     

 저자의 다른 논문

  • 권문주 (6)

    1. 2009 "소프트웨어 분야 국가기술 및 공인민간자격 신설에 관한 탐색적 요구분석" 한국IT서비스학회지 = Journal of Information Technology Services 8 (3): 51~65    
    2. 2010 "소프트웨어 사업대가기준 중장기 발전 방향에 관한 연구" 한국전자거래학회지 = The Journal of Society for e-Business Studies 15 (1): 139~155    
    3. 2013 "소프트웨어산업 정책동향" 정보처리학회지 = Korea information processing society review 20 (4): 86~92    
    4. 2013 "디지털 콘텐츠 저작권 침해의 선행요인 연구 : 효능감, 주관적 규범, 학교정책을 중심으로" 한국IT서비스학회지 = Journal of Information Technology Services 12 (2): 1~12    
    5. 2013 "퀀텀정보통신기술의 산업적 응용가능성에 관한 연구" 디지털정책연구 = The Journal of digital policy & management 11 (7): 173~184    
    6. 2014 "퀀텀정보통신기술의 연구개발 로드맵에 관한 연구" 디지털융복합연구 = Journal of digital convergence 12 (9): 139~151    

 활용도 분석

  • 상세보기

    amChart 영역
  • 원문보기

    amChart 영역

원문보기

무료다운로드
  • NDSL :
유료다운로드
  • 원문이 없습니다.

유료 다운로드의 경우 해당 사이트의 정책에 따라 신규 회원가입, 로그인, 유료 구매 등이 필요할 수 있습니다. 해당 사이트에서 발생하는 귀하의 모든 정보활동은 NDSL의 서비스 정책과 무관합니다.

원문복사신청을 하시면, 일부 해외 인쇄학술지의 경우 외국학술지지원센터(FRIC)에서
무료 원문복사 서비스를 제공합니다.

NDSL에서는 해당 원문을 복사서비스하고 있습니다. 위의 원문복사신청 또는 장바구니 담기를 통하여 원문복사서비스 이용이 가능합니다.

이 논문과 함께 출판된 논문 + 더보기