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외국기업 팀비서의 역할과 역량에 관한 연구
A Study on the Roles and Competencies of Team Assistants in Foreign Companies

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    The primary purpose of this study is to report and discuss the multifunctional roles and competencies of team secretaries in team-based organization, especially in foreign companies, and to suggest how to improve the level of role performance. The objectives of this study are (a) to define multifunctional roles and competencies of team assistants, (b) to measure the level of role performance and job competency, and (c) to investigate required core competencies for each role. For this purpose, the study is conducted in two research stages; one is qualitative research, and the other is quantitative research. According to the findings of the analysis, team assistants now perform many formal and informal roles. Their multi-roles are defined as 18 roles and team assistants need 28 competencies to perform the roles by the content analysis. Especially, knowledge-sharing skills are found to influence the 6 roles of team assistants as a core competency. To improve the level of each role performance, team assistants should strategically develop core competencies" for the role. The findings of the study can be considered to design a role-education program for high performance of team assistants. However, limitations of this study are (a) the snowball sampling methodology used, (b) the concept of 'team assistant' not firmly fixed. Suggestions for the future research are offered.


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