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21세기에 요구되는 전문비서 역량개발을 위한 대학교육 방안에 관한 연구
A study of the university education to develop administrative assistant's competencies demanded in the 21st century

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    Traditionally, the secretarial role was seen as one of taking notes, writing letters, filing, etc-even making coffee. But today with the era of downsizing and corporate restructuring, layers of middle management may have disappeared from the organizational chart, but their work has not. Instead much of their work has become the responsibility of the management assistant. Today"s management assistant is a totally different person to the secretary of old. As the more traditional tasks of the management assistant disappear, they are being rapidly replaced by jobs requiring many more technological skills and competencies. Most often they work for more than one boss and may even be responsible for a whole team. Administrative assistants are increasingly filling middle management jobs left void by the downsizing. To fulfill the additional roles and responsibilities of today"s management assistant, personnel in this position have had to acquire a whole set of competencies. Today"s office professionals have to be better educated, better informed and more involved in their particular industry. With executives in meeting, traveling globally and working eight hours a day, these new management assistants, office professionals or team administrators delegate authority, support multiple bosses and teams, and handle general management challenges. With increased responsibility and a revolutionized role in the office, today"s management assistant has had to acquire new skills through a life long education. So, the purpose of this study is to suggest an educational program designed to develop a professional secretary"s competencies that can adapt to the business environment immediately when they are employed after graduation.


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