Hotel managers in the world have increased their keen interest in reservation system and electronic distribution channels, since it clearly shows definite implication for profits and costs of operation. Authors present the conceptual model of hotel's reservation system, and examine the attributes of reservation services in terms of the types of using reservation system. Additionally, authors investigate how the types of using reservation system are related with hotel and customer characteristics. The results show that domestic hotels should mind better basic services such as security of personal information or confirmation on reservation as reservation services through internet become generalized. Hotel managers need to consider more significantly about the characteristics of international customers, development of marketing strategies, and maintaining the reservation information and service.
- 한국학술정보 : 저널
원문복사신청을 하시면, 일부 해외 인쇄학술지의 경우 외국학술지지원센터(FRIC)에서
무료 원문복사 서비스를 제공합니다.
NDSL에서는 해당 원문을 복사서비스하고 있습니다. 위의 원문복사신청 또는 장바구니 담기를 통하여 원문복사서비스 이용이 가능합니다.
- 이 논문과 함께 출판된 논문 + 더보기