본문 바로가기
HOME> 논문 > 논문 검색상세

논문 상세정보

Journal of advanced nursing v.73 no.3, 2017년, pp.622 - 632   SCIE SSCI
본 등재정보는 저널의 등재정보를 참고하여 보여주는 베타서비스로 정확한 논문의 등재여부는 등재기관에 확인하시기 바랍니다.

Frequent callers in primary health care – a qualitative study with a nursing perspective

Holmström, Inger K. (School of Health, Care and Social Welfare, Mälardalen University, Västerås, Sweden ) ; Krantz, Anna (Ängens vårdcentral, Örebro, Sweden ) ; Karacagil, Lena (Hemsjukvården, Vård och omsorg Västerås stad, Sweden ) ; Sundler, Annelie J. (Faculty of Caring Science, Work Life and Social Welfare, University of Borås, Sweden ) ;
  • 초록  

    Abstract Aim To: (a) describe how telephone nurses define a frequent caller; and (b) describe their experiences with calls from frequent callers to primary healthcare centres. Background Telephone nursing has been noted to be a cost‐effective method to enhance access to and use of health care. Some patients use these services extensively and are called ‘frequent callers’. Little is known about this group of callers, the reasons behind these calls and telephone nurses’ experiences and strategies to manage the calls. Design Descriptive design with a qualitative inductive approach. Methods Interviews were conducted with ten telephone nurses in Sweden in 2015. Qualitative content analysis was conducted. Results A main theme was established, called ‘Balancing between the experienced and assessed needs’, which described the telephone nurses’ experiences with calls made by frequent callers to primary healthcare centres and was further described in five categories with 15 subcategories. The categories described telephone nurses’ definitions of frequent callers, telephone nurses’ views of the underlying reasons for the calls, challenges related to frequent callers, experiences with an increased work load and strategies used to manage and help frequent callers. Conclusion Frequent callers were commonly encountered by telephone nurses’ in this study. Their calls were experienced as complex and demanding to manage. The findings point to needs for guidelines and routines to improve the care of frequent callers. In addition, support and training in communication skills to encounter this group of callers in an optimal and safe way may be required.


  • 주제어

    content analysis .   experiences .   frequent callers .   primary health care .   qualitative methods .   telephone nursing.  

 활용도 분석

  • 상세보기

    amChart 영역
  • 원문보기

    amChart 영역

원문보기

무료다운로드
  • 원문이 없습니다.
유료다운로드

유료 다운로드의 경우 해당 사이트의 정책에 따라 신규 회원가입, 로그인, 유료 구매 등이 필요할 수 있습니다. 해당 사이트에서 발생하는 귀하의 모든 정보활동은 NDSL의 서비스 정책과 무관합니다.

원문복사신청을 하시면, 일부 해외 인쇄학술지의 경우 외국학술지지원센터(FRIC)에서
무료 원문복사 서비스를 제공합니다.

NDSL에서는 해당 원문을 복사서비스하고 있습니다. 위의 원문복사신청 또는 장바구니 담기를 통하여 원문복사서비스 이용이 가능합니다.

이 논문과 함께 출판된 논문 + 더보기